Mill House Membership Handbook & Code of Conduct
as of 08.06.2021
Welcome to the Mill House.
This is your community and we want everyone to enjoy being a part of it.
We are committed to providing a respectful and safe experience for everyone. By using Mill House, you are agreeing to abide by these guidelines.
If a participant engages in behaviour that goes against our code of conduct, Mill House retains the right to take action in order to maintain a welcoming/safe environment for other members. This includes warnings, expulsion from our space without a refund, or other measures deemed appropriate.
Our team are always available to help, please speak to any member of staff and we will endeavour to assist you. Queries and comments can also be sent to email@example.com. We will endeavour to respond as quickly and efficiently as possible.
Compliance and Operations
Mill House is open and accessible to its resident members 24 hour on each Working Day (any day that is not a Saturday, a Sunday, Christmas Day, Good Friday or a statutory bank holiday and on which the Building is open for business).
Co-workers and /non-members are welcome during serviced hours.
Monday - Friday 09:00 – 17:30
Saturday – Sunday Closed
Mill House will be closed during U.K. public/bank holidays.
During your induction you will receive your key code/fob depending on location. Lost fobs will be charged at £10.00. Any lost keys/lock replacements will be charged at cost.
Mill House management and all staff are required to adhere to the strictest confidentiality standards and pledge to maintain all records and personal information concerning the members and their guests in accordance to all GDPR legislation and your membership terms and conditions
During your induction you will be walked through all emergency procedures i.e. fire safety, health and safety within the building.
Fire exits are clearly marked throughout the members areas and you must not interfere with them or block them. If an alarm sounds, please make your way to the nearest safe exit, taking nothing with you and make your way to the assembly point at guest parking.
Every new member will be required to undertake a 15 minute familiarisation/induction around the building on arrival, including allocation of fobs/keys where applicable. This will also include all all emergency procedures i.e. fire safety, health and safety within the building.
No member or guest shall purchase, sell, use or possess any object/substance which is illegal or offensive whilst in/on Mill House premises or in the immediate vicinity thereof, or attempt to do the same with any member or guest. If any such objects/substances are found, the item will be confiscated, the relevant member and/or guest will be removed from the premises, the membership in question will be terminated and depending on the circumstances we may have to call the police or relevant authorities.
Personal Belongings / Liability
You are the only one responsible for your belongings, so please do take care of them.
Any items brought into Mill House are at the members/guests own personal risk/liability. The Mill House, its staff and/or agents shall not be liable to any member or guest for any loss, damage or injury suffered by them or their property however caused, save in respect of death or personal injury to a member or guest to the extent caused by the negligence of the Mill House, its staff and /or agents. This is not intended to affect any statutory rights a member of guest may have under local law that we cannot legally restrict or exclude.
Accidents and Injuries
We want to ensure members and guests are safe at all times. If a member or guest has an accident or suffers an injury at any point whilst at, or in the vicinity of Mill House, please report this as soon as possible to a member of staff.
Security / CCTV
All our properties operate CCTV for members safety.
Security is everyone’s responsibility – please keep all doors closed at all times and report anything unusual immediately.
We operate a no smoking/vaping/e-cigarettes policy across all properties in accordance with government law, rules and regulations.
Please use only the designated smoking area around the side of the building and use the cigarette bins provided.
Other than legally recognised and certified assistance dogs, no animals will be allowed on the premises
Respect and Community
At Mill House we promote a culture of respect for all. We expect members to show respect for fellow members, guests, Mill House staff and the building without exception.
If using the car parking, please park in the marked bays (where applicable). You must not block service roads or park dis-respectfully to other users. The car park operated on a first come first serve basis, we do not guarantee that parking will always be available.
Mill House is not liable for any loss or damage to your car or bike whilst it is at the location unless the loss or damage is caused by our negligence. Please only use our carpark whilst you are using Mill House.
The Mill House community is designed as an adult only co-working environment and therefore no persons under the age of 18 are permitted in the space.
Community Programme / Events
Please check our website for any up and coming events. All events should be booked in the Event section in the membership area.
No solicitation: Please always respect that people are here to work, not to be sold your services.
All air-conditioning across all properties is set for the comfort of all members and guests. Please speak to reception if you have any issues with the temperature.
We have a relaxed approach to our working environment. We only ask that you do not wear anything that might make other members uncomfortable or that they might find offensive, this includes clothing with profane language statements or clothing that promotes causes that include, but are not limited to, politics, religion, sexuality, race, age, gender, and ethnicity.
Press and Social Media
Occasionally we will be taking photos and videos inside Mill House during opening hours. If you do not wish to be in these pictures/videos, please make that known. Captured footage is likely to be used in any marketing/press/social media activities. You are more than welcome to take pictures/videos in our spaces, please ensure other members around you are happy first.
Please keep noise levels to a minimum, in both conversation, devices and headphones so that Mill House is an enjoyable environment for all members. Movies, videos, songs, internet calls, presentations and all other audio must only be played through headphones and should not be audible to any other member or guests present. Exclusions apply to meeting rooms or booths where applicable.
Yes, you can use your phones, except in any designated quiet zones. Please be mindful of others in your local working vicinity.
Booths can be booked via Mill House Reception.
Desk Allocations / Desk Management
We operate a non-allocated desk policy for all co-workers. Desks are allocated on a first come, first served basis with a clear desk policy each evening.
Our spaces are cleaned to meet global Health and Safety guidelines – please help us to maintain a well presented space and leave areas as clean and tidy as you found them.
Food and Beverage
Kitchen areas are available for your use.
Hot beverages are available in the kitchen and offered free or charge. You are welcome to use the fridge in the kitchen to store food. The fridge will be cleared at the end of every week.
Please can we ask you leave the kitchen areas as you find them.
Residents are permitted to bring up to a maximum of 2 guests on any given day. Please be advised that during busy times or special events the Mill House may need to restrict non-member/guest access.
Residents must register all guests with Mill House before arrival.
Residents are responsible for ensuring their guests follow the Mill House Code of Conduct. A residents’s guests will not be given access to Mill House without that resident being present. Residents may not be separated from their guests within Mill House or allow their guests to remain when they leave. Residents are responsible for ensuring their guests follow all House rules and policies, and can face suspension or termination of their membership if their guests violate such rules or policies.
Lockers are allocated on a first come, first served basis. They are available for hire on a day-by-day basis only and should be cleared before leaving each evening. Please speak to a Mill House member of staff for more details.
Any lost property found within the members areas will be kept for one month only and held at reception. We are not responsible for any of the belongings found.
Mailbox Service (Residents only)
A Mailbox service is only available to Resident Membership Packages only. The Mailbox Service offers a registered postal address, please refer to the T&C for use.
To apply for the Mailbox Service, you must complete a Mailbox Service application form which is in the members area on the website.
Post and packages will only be accepted on your behalf if you have the relevant membership package and if you have made previous arrangements.
Please note: Any post or packages received is entirely at the member’s risk and Mill House shall not be liable for any loss, damage or destruction to any post or package. If post is not collected within a reasonable amount of time, Mill House may dispose of it or return it to sender as it sees fit. If any customs, duties or handling charges are due, the member agrees all such costs will be borne by them and paid before collection of the package.
Printing, Copying and Scanning
We reserve the right to charge for printing and scanning services.
Wi-Fi is provided to use, not abuse, same with printing. Any problems with Wi-Fi or printing please speak to reception. Please note only devises with up-to-date operating systems are supported on our Wi-Fi platform.
Should you have any questions regarding your membership and/or Mill House Membership Handbook & Code of Conduct rules, please contact us at firstname.lastname@example.org