In today’s article, we will be covering what we have learned from one of the most unprecedented years in recent times – and what we can take forward into 2021.
Last year has turned the world as we know it upside down – especially when it comes to the world of business, which will most likely never be the same again. But fear not – this can be a good thing, and many of the new business aspects which we have had to adapt to in 2020 have accelerated much-needed innovation and taught us how to be more resilient when facing change.
Trust and honesty are valued as imperative to healthy company culture and are key to business success. With the uncertainty which we have faced in the previous year, many businesses had to switch to an ever more customer-centric way of operating. This meant learning how to generate and reinforce company-wide trust, prioritising forging high-value relationships.