Code of Conduct
as of February 2024
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We are committed to providing a respectful and safe environment for everyone. By using Mill House, you are agreeing to abide by this code.
If a participant engages in behaviour that goes against our code of conduct, Mill House retains the right to take action in order to maintain a welcoming, safe and productive environment for other members.
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Operations
General Access
Opening Hours:
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Monday - Friday 9:00 – 17:30
Saturday - Sunday Closed
Bank Holidays Closed
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Coworkers and guests are welcome during these hours. Access outside of opening hours is strictly by prior agreement only.
Those holding or attending meetings at Mill House are welcome according to the terms of their booking.
To access Mill House you will be issued with a door fob on arrival, this opens both the front door and internal doors. Those on monthly packages are welcome to keep their fob for the duration of their package, to be returned on the package end date. We ask those who have booked a hot desk or a meeting room to return their fob at the end of the day either to a member of Mill House staff or via the clear Perspex box on the wall in the entrance area. Fobs are strictly for your use only.
Lost fobs will be charged at £10.00 +VAT per fob.
Resident Access
Members on a Residents package have access 24 hours on Working Days (any day that is not a Saturday, a Sunday, Christmas Day, Good Friday or a statutory bank holiday and on which the building is open for business). Access outside of these times is granted by prior arrangement only.
During your induction to Mill House you will be issued with a shutter key in addition to your door fob. You will also be registered with estate security to enable you to open the estate gate out of office hours. Fobs and keys are strictly for your use only.
We ask that keys and fobs are returned on the end date of your Residents package.
Lost keys will be charged at replacement cost.
Car Parking
We ask Mill House members to park in the secure car park in front of the building. If using the car park, please use marked bays and park in a respectful way to others. Parking is free of charge and operates on a first come, first served basis; we do not guarantee that parking will always be available.
​Mill House is not liable for any loss or damage to your car, bike or motorbike whilst it is at the location, unless the loss or damage is caused by our negligence. Please only use our car park whilst you are using Mill House.
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Emergency Procedures
Fire exits are clearly marked throughout Mill House, they must not be interfered with or blocked.
If the alarm sounds, please go to the nearest safe exit and make your way to the assembly point at guest parking in front of the building over the river.
Emergency contact Helen Bolton – 07876 202090.
Mill House Health and Safety Policy can be found here.
Desk Management
For those on hot desk packages, desks are allocated on a first come, first served basis with a clear desk policy each evening. We reserve the right to remove anything left on desks at the end of the day.
Residents have a dedicated desk and are welcome to leave belongings on their desk overnight. We request that desks are kept clear and tidy and that belongings don’t encroach on adjacent desks.
Personal Belongings/Liability
You are responsible for your belongings, please do take care of them. Any items brought into Mill House are at the members/guests own personal risk/liability.
Accidents and Injuries
We want to ensure members and guests are always safe. If a member or guest has an accident or suffers an injury at any point whilst at, or in the vicinity of Mill House, please call the emergency services as appropriate and alert a Mill House member of staff.
Security / CCTV
All our properties operate CCTV for members safety and security. Security is everyone’s responsibility – please keep all doors closed at all times and report anything unusual immediately.
By using Mill House outside of working hours, Resident Members accept responsibility for locking doors and windows and closing the shutter upon departure when they are last in the building.
Confidentiality
Mill House management and all staff are required to adhere to the strictest confidentiality standards and pledge to maintain all records and personal information concerning the members and their guests in accordance with all GDPR legislation and your membership terms and conditions.
Children
The Mill House community is designed as an adult only office environment, no persons under the age of 18 are permitted in the space.
Animals
Other than legally recognised and certified assistance dogs, no animals will be allowed on the premises except in exceptional circumstances.
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Conduct
Illegal Drugs/Substances/Items
No member or guest shall purchase, sell, use or possess any object/substance which is illegal or offensive whilst in/on Mill House premises or in the immediate vicinity thereof. If any such objects/substances are found, the item will be confiscated, the relevant member and/or guest will be removed from the premises, the membership in question will be terminated and, depending on the circumstances, we may call the police or relevant authorities.
Smoking
We operate a no smoking/vaping/e-cigarettes policy in accordance with government law, rules and regulations.
Please use only the designated smoking area, away from the front of the building - by the river. Use the cigarette bin provided.
Respect and Community
At Mill House we promote a culture of respect for all. We expect members to show respect for fellow members, guests, Mill House staff and the building without exception.
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​Solicitation
No solicitation. Please respect that people are here to work, not to be sold your services.
Phones
Phones can be used in coworking hubs. Please be mindful of others in your working vicinity and keep noise levels to a minimum.
Please use a meeting room or a privacy booth for long or loud calls.
Noise
When working in our hubs, please keep noise levels to a minimum, in conversation, devices and headphones, so that Mill House is an enjoyable environment for all members. Movies, videos, music, internet calls, presentations and all other audio must only be played through headphones and should not be audible to any other member or guest present.
Dress
We have a relaxed approach to our working environment. We ask only that you do not wear anything that might make other members uncomfortable or that might cause offence. This includes clothing with profane language statements or clothing that promotes causes that include, but are not limited to, politics, religion, sexuality, race, age, gender and ethnicity.
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Events Programme
We run regular events at Mill House to which members and guests are warmly welcome. Please visit the events page of our website to view upcoming events.
Press and Social Media
Occasionally we will take photos and videos inside Mill House during opening hours. If you do not wish to be in these pictures/videos, please make that known.
Captured footage is likely to be used in marketing/press/social media activities. You are more than welcome to take pictures/videos in our spaces, please ensure other members around you are happy first. We are very grateful if you tag Mill House when posting on social media.
Guests Passes
Residents are permitted to bring up to a maximum of two guests on any given day. Please be advised that during busy times or special events at Mill House may need to restrict non-member/guest access.
Guests can come in on a ‘guest pass’, residents must register all guests with Mill House before arrival by emailing hello@millhousewooburn.com or speaking to a member of the Mill House team. Access is granted for a limited number of one visit for each individual guest.
Residents are responsible for ensuring their guests follow the Mill House Code of Conduct. Residents’ guests will not be given access to Mill House without that Resident being present. Residents may not allow their guests to remain when they leave.
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Facilities
Please refer to Mill House Terms and Conditions for full terms of use fo all facilities.
Privacy Booths
Booths are operated on a first come, first served basis. All members are welcome to use booths when they are available. Please use the vacant/in use sign to advise other members of occupancy. Please leave the booths as you found them.
Meeting Rooms
There are two meeting rooms at Mill House, details of which can be found on our website. Availability can be viewed and Meeting Rooms can be booked online via our website by members and non-members.
Resident Members have a 20% discount on Meeting Room bookings.
All members are welcome to use the meeting rooms free of charge on the day if they are unoccupied. Please check with a member of the Mill House team before use. Advanced reservations must be booked and paid for.
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Link here to full Meeting Room Terms and Conditions.
Cleaning
​Please help us to maintain a well-presented space and leave areas as clean and tidy as you found them. Mill House is professionally cleaned daily.
Kitchen
The kitchen area (including fridge, microwave, dishwasher and crockery) is available for your use. We ask that you leave the kitchen area as you find it.
Hot beverages are offered free or charge. Milk is available in the fridge. The fridge will be cleared at the end of every week.
Temperature
Air conditioning across Mill House is set for the comfort of all members and guests and for energy efficiency. Please speak to a member of staff if you have any issues with the temperature.
Lockers
Lockers are allocated on a first come, first served basis. Please speak to a Mill House member of staff for more details.
Lost Property
Any lost property found at Mill House will be kept for one month, during which time we will do our best to return it to its owner. We are not responsible for any belongings found.
Registered Office Address and Mail Handling
This service is available to those on either a Resident Membership Package or a Virtual Office Package.
We cannot accept mail until the relevant paperwork has been completed.
Further information can be found here.
Post/Packages
Post/packages will only be accepted on your behalf if you have the relevant membership package and if you have made previous arrangements.
Any post/packages received is entirely at the member’s risk and Mill House shall not be liable for any loss, damage or destruction to any post or package. If post is not collected within a reasonable amount of time, Mill House may dispose of it or return it to the sender as it sees fit. If any customs, duties or handling charges are due, the member agrees all such costs will be borne by them and paid before collection of the package.
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Printing, Copying and Scanning
We reserve the right to charge for printing and scanning services.
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Please refer to the information page of the members area of the Mill House website for details on how to set up your laptop to print.
Internet
High speed Wi-Fi is provided throughout Mill House. There are 2 Wi-Fi networks in the building ‘Member’ and ‘Guest’. Passwords can be found on the members area of the Mill House website.
Please note only devices with up-to-date operating systems are supported on our Wi-Fi platform.
Website Members Area
All members have an account in the Mill House Members Area of the website. Bookings and subscriptions can be made, amended or cancelled. Booking history and invoices can be viewed. It is the members responsibility to manage preferences and privacy settings and keep personal details up-to-date on their account.
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Should you have any questions regarding your membership or the Mill House Code of Conduct, please contact us at hello@millhousewooburn.com
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Thank you!